Help Center
Frequently Asked Questions
What products do you sell?
We offer high-quality pre-owned and refurbished laptops, desktop computers, as well as new server racks, rack accessories.
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Are your products tested before sale?
Yes. All pre-owned and refurbished devices are professionally inspected and tested before being offered for sale.
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Are server racks and accessories new?
Yes. All server racks, rack accessories, and related infrastructure products are supplied as new unless otherwise stated.
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What payment methods do you accept?
We accept secure payment methods available during checkout, including PayPal and other supported payment providers.
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Do you ship internationally?
Shipping availability depends on your location. Available shipping options will be displayed during checkout.
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Can I cancel my order?
Orders may be canceled within one hour of placement, provided they have not entered processing or shipping.
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What is your return policy?
Eligible products may be returned within 14 days of delivery, subject to our Return & Refund Policy.
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Do your products include a warranty?
Warranty information, where applicable, is clearly stated on the product page or sales invoice.
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How can I contact customer support?
**Email: gracetrade.sales@gracetrade.net
**Phone**:: +20 10 02014710